Refund policy

Refund & Return Policy

We want you to feel confident shopping with us.

Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original condition with tags attached.

Non-Returnable Items

  • Final sale items

  • Gift cards

  • Underwear, socks, or hygiene-sensitive items (if applicable)

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds are issued to the original payment method within 5–10 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

To initiate a return, email support@northmorrow.com